Legal Rules Return Items at a Store
Q1 – Can I just expect to be able to just return a gift?A purchase is like a contract you have made with a store. You decided to buy it at the price they offered. The contract is completed and you are both satisfied. No returns are considered. If they choose to change the terms, it is solely up to each business and not a consumer law. Don’t assume when you buy something you can just return it.
Q2- So they don’t have to take it back?
Right. They can choose to offer an exchange policy, a store refund, a one week or one month return allowance or none at all, a final sale
Q3 – How can the customer know this? Are there any rules that a store must follow for returns policies?
– Posting return rules near the cash register or stamp the policy on receipt itself
– Ask at the store what the policy is. Often after Christmas, there’s more leniency and some stores even have a stamp which can allow you to return months later if you are an early shopper.
Q4 – What if it’s broken?
A defective product has to be returned to the manufacturer and it depends on the retailer’s policy and it is up to you to find out if you or they have to do this.
Q5 – Any other important suggestions?
Be pleasant, not rude or super aggressive if you want someone to help you. Make sure you are talking to the person that has the authority to remedy the situation